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Home Support FAQ
Frequently Asked Question
You will find the answers to the most frequently asked questions as below. If you don’t find your answer below, please contact us via mail: curve@curvepack.com.
Our 24Hours Customer Service: 0086-136 8589 8894 and we’ll be happy to help you out.
How long have your company run on cosmetic packaging business?
10 years focusing on cosmetic packaging field, 6 years exporting experience.
Does your company accept customization?
We have our own in-house lab excellent design team, we accept OEM/ODM.
We offer various finishing options such as vacuum metallization (shiny/satin/matt), frost coating, UV coating, colspraying, etc.
We offer decoration options such as silk-screen, hot-stamp, heat transfer, off-set, etc.
What’s your MOQ?
It is 10,000 pcs per item. We can allow 2 artworks per color spec with printing MOQ of 5,000 pcs. However, as for some special case, we will also accept the lower quantity request.
What is the normal lead time?
1) For stock products, we will send goods to you within 10-15 work days after the receipt of the payment.
2) For OEM products, normally the delivery time is 35-40 work days after the receipt of the payment. However, certain packaging needs a little longer time, so delivery time will be discussed.
3) For urgent order, could be faster, please send email to negotiate.
Can we get your free samples?
1) If it is our existing sample(no specific requirement) the required quantity is 1~5pieces, it can be free. But the freight for express is on buyer’s. Then the required free samples will be sent out within one week by freight collect from the customer‘s/ consignee’s account.
2) If it is customized sample with specific colour, printing requirement, USD50/set. the freight for express is extra. However, it can be refunded when receive your official order. And we will also bear maximum two times change of decoration.
How to confirm the quality sample with us before start to produce and your sample time?
7-10 days for approval sample.
1) Send us your samples and Artwork by AI or CDR, and we make the quality sample according to that.
2) If you do not have sample in hand, then, we will make the quality sample as per your requirement.
3) For Spray coating, you will have to send us a sample or Pantone Code.
For UV coating, you will have to send us a sample only.
For printing, you will have to send us the artwork by AI or CDR or PDF.
Can we combine many items assorted in one container in my first order?
Yes, you can. But the quantity of each ordered item should reach our MOQ(5000PCS).
Do you have stock?
Yes, for some regular items, we have stock. But mainly we provide customized products. We develop, design and make decoration for customers and make the surface decoration and logo printing in accordance with customer's requirement. So, if you need small quantity and fast delivery, welcome you to write your detailed requirement to curve@curvepack.com, we will try our best to meet your demands!
How do you control the quality?
We will make samples before mass production, and after sample is approved, we will begin mass production. Doing 100% inspection during production; then do random inspection before packing; taking pictures after packing.
How do I know if my product is compatible with the packaging?
You should always test your product with the samples that we send to you prior to purchasing them. It is the purchaser's sole responsibility to determine the compatibility of their product with the packaging they intend to use. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with certain plastics, glass and or metals.
If any quality problem, how can you settle it for us?
When discharging the container, you need to inspect all the cargos. If any breakage or defect products were found, you must take the pictures from the original carton. All the claims must be presented within 7 working days after discharging the container. This date is subject to the arrival time of container.
We will advise you to certify the claim by third party, or we can accept the claim from the samples or pictures you present, finally we will completely compensate all your loss.
Can you do the inspection for my goods in other factory on behalf of us as a third-party?
Yes, we can. We have our special inspection team for the outsourced products.
Who are your clients?
We work with many TOP or small brands. Here are some: Nu Skin, doTERRA, Young Living, Nécessaire, JUDITH WILLIAMS, MAZAL GROUP, AMODIL, etc.
I cannot find the products which I need from your website, can you help me?
Our focus is packaging for cosmetics and related accessories, and we release new products on our website from time to time, but not all of our products are displayed there, so if the products you looked for are not shown on our website, we welcome you send us your demanding and we will make an effort to give you a solution.
My question isn't answered here.
If your question is not answered here, you can either call us: 0086-136 8589 8894 or email us your question at curve@curvepack.com and we will try to answer you within 24hours. In your e-mail, please include your name, company name, and email address.
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